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Sort vendor pitches and partnership requests

Send new supplier pitches to supplier review with a polite reply, and give partnerships and existing suppliers to a person.

The outcome map shows where the examples land against a threshold line. The sample request type is Support triage.
The outcome map shows where the examples land against a threshold line. The sample request type is Support triage.

Product screen with sample data. Intake is the previous working name.

The incoming request

A sample request:

“We sell office chairs and would like to offer your purchasing team our catalogue. We are not buying your product.”

Vendors and would-be partners write to the same address as buyers. Their messages cost a salesperson time. Use the request type you already share for sales leads.

Set up the request type

Start from the Sales lead qualification template in the Sales group. Its vendor option and its Sent to supplier review outcome cover new supplier pitches. You can use the template as it is.

The Manual review signal decides what a person reads first. Its question names a partnership proposal and a vendor who already supplies your company. Add any other supplier relationship your purchasing team must check.

Collect enough detail

A pitch needs no follow-up question. The template asks about company size and timing only for buyers.

Show why the request ended

Outcome Outcome reply
Sent to supplier review Yes
Sent to sales Yes
Sent to nurture Yes
Pointed at self-serve Yes
Sent to support Yes
Needs a person No

The reply of Sent to supplier review says that the pitch does not approve a purchase or a partnership. A partnership proposal and a message from an existing supplier hand off when the chance of yes for Manual review is 60% or more.

Open the Outcome map with Manual review on one axis. Drag the threshold line and watch which examples change outcome.

Test before publication

The template's examples include a new supplier pitch, a reseller partnership and an existing supplier who wants to renegotiate. The last two expect Needs a person. Add a pitch that calls itself a partnership in the first line. Select Replay, then Publish.

Put this into practice. Build your first request type →

Give every request
a clear next step.

Start with one request type. Make it yours.

Find an answer

Try “publish”, “API”, or “human handoff”.